24/7 IT monitoring

24/7 infrastructure monitoring and observability

We monitor the metrics, logs, services and devices that matter to your business. Thresholds are tuned to reduce noise and catch significant drift.

Monitoring of systems, applications and devicesQualified, logged alertsEscalation based on urgency

What we take care of

Your infrastructure, monitored day to day.

Continuous monitoring

Alert qualification

Shared history

Technical conversation, no commitment

Service levels

30 minResponse time

4 hRestoration target

24/7 infrastructure monitoring; intervention follows the escalation matrix and incident priority.

P1 response, subject to contract terms.

After an alert

Every alert follows the same chain, recorded in a shared history. The escalation matrix is agreed with you at onboarding.

1
Detection
A probe crosses a threshold or a service stops responding: the alert is timestamped.
2
Qualification
An engineer checks the alert, filters out false positives and assigns a P1 to P4 priority.
3
Escalation
The people listed in the escalation matrix are notified according to priority.
4
Intervention
Restoration or workaround following the procedure for the service concerned.
5
Closure and review
Root cause, actions taken and preventive measures are recorded in the incident report.