End-user support & managed services

Outsourced IT support and managed services

We take on all or part of your IT operations and support. The scope can complement your in-house team or cover the whole service.

Technical support from a team that knows your setupDevice, account and access managementFollow-up by a named technical contact

Talk to an engineer

What we take care of

Your users and devices, supported day to day.

End-user assistance

Hands-on technical support
Everyday requests
Ticket handling

Accounts & access

Creation
Changes
Removal

Device upkeep

Up-to-date workstations
Up-to-date servers
Tracked changes

A named technical contact

One technical lead for your account
Ongoing knowledge of your stack

Request a call from an engineer

Technical conversation, no commitment

Service levels

30 minResponse time

4 hRestoration target

End-user support on business days, 9 am–6 pm. P1 incidents handled 24/7 under contract.

P1 response, subject to contract terms.

Full P1 to P4 grid on the Commitments page

How to get help

A simple support path for your users.

Channels, hours and escalation are set in the contract and explained to your teams at onboarding.

Phone

Support line +33 1 77 77 77 65, for urgent requests.

Email and ticketing tool

Every request gets a tracking number and a viewable history.

Availability

Business days 9 am–6 pm. P1 incidents handled 24/7 as per contract.

Escalation

Technician, then technical contact, then technical manager, following the agreed matrix.

Follow-up and reporting

Monthly review: volumes, handling times, recurring requests and improvement actions.

Not a client yet?

Tell us about your devices and expectations: we will propose a suitable support scope.

Discuss your IT support

Technologies we operate

Environments our teams know well.

No imposed stack: we favour technologies that fit your constraints, your licences and the skills already in your teams.

Technologies operated or integrated depending on the engagement; detailed skills scope available on request.

Identity and access

Active Directory
Microsoft Entra ID
Okta
FortiGate VPN

Workstations and environments

Windows Server
Linux
Ubuntu Server

Remote access and bastions

Apache Guacamole
FortiGate VPN

Talk about your environment

Need support that knows your environment?

Tell us about your environment. We will point out the priorities and the right scope.

01Overview of your environment
02Risks and priorities
03Scope definition